technology.uaa.alaska.edu
KNOWLEDGE BASE
 AV ARTICLES
 COMPUTER ARTICLES
 INCIDENT REPORTS
 OUTAGES
 TELEPHONE ARTICLES
  CISCO Call Manager
  Conference Calling Questions
  Phone Feature Questions
  Phone Trouble Questions
  Phones in the Residence Halls
  Placing Calls
  Voice Mail Questions
  Web Billing Questions
  Work Request Questions
 
What is a username?
Find your UA ID
 
 Execute Search 

Knowledge Base Search

Knowledge Base > TELEPHONE ARTICLES
HOME > KNOWLEDGE BASE > TELEPHONE ARTICLES > PHONE FEATURE QUESTIONS 

Phone Feature Questions
Article Number: 1493

How do I Forward my multi-line phone?
Press Forward. The LCD indicator flashes.
Dial the 5-digit extension that you want to foward your calls to.
Press Forward. The LCD indicator remains on.

How do I cancel a forward on my multi-line phone?
Press Forward. The LCD Indicator turns off.

How do I Forward my single line phone?
Pick-up your handset
Press #1
Dial the 5-digit extension that you want to foward your calls to.
Hang up

How do I cancel a forward on my single line phone?
Pick-up your handset
Press #1
Hang-up

How do I Transfer a call from my multi-line phone?
Press Transfer. The party is on hold and you hear dial tone.
The LCD indicator lights steadily.
Dial the 5-digit extension that you want to transfer the caller to.
Announce the caller.
Press Transfer.

How do I Transfer a call from my single line phone?
With the caller on the line
Press Tap/Link/Flash (Whichever you have)
Dial the 5-digit extension that you want to transfer the caller to.
Announce the caller
Hang-up

How do I set up a conference call from my multi-line phone?
Contact your telephone system administrator at x64646, #4 to see if you have conferencing ability
programmed on your telephone.
With the first person on the line, Press your Conference Key
Dial the 2nd person, once they are one the line
Press Conference Again, all parties should be joined in on the call

If the person you are adding to the conference is not available, how do I get back to the others in the conference?
Press the Extension key with the flashing LCD indicator.

How do I set up a conference call from a single line phone?
With the first caller on the line, press your tap/link/flash key, the first caller is placed on hold.
You will hear dial tone.
Dial second party
Repeat
Press tap/link/flash to connect all parties
converse
Hang-up

Is there a different ring that my phone can have?
If you have a multi-line phone, you have 3 different ring tones to choose from other than the default ring.
You will need to contact the IT Call Center at x64646, #4 in order to make any changes.

If you have a single line phone, you only have the 1 ring.

 

Related Articles
Number Title
1495 Conference Calling Questions

Home    Computer Services    Telephone Services    AV Services    Forms & Requests    Knowledge Base    Administration   

© Copyright 2005, University of Alaska Anchorage | Feedback
3211 Providence Drive • Anchorage, Alaska • 99508
(907) 786-4646 or Toll Free (877) 633-3888
callcenter@uaa.alaska.edu